Refund policy

Returns and Refunds Policy

We guarantee your satisfaction. All of our products come with a no-fuss guarantee. Our rope products carry a 12 month warranty.

Should you find the item you have ordered does not fit correctly, we are happy to exchange it if returned to us in good/unused condition within 14 days of receiving your goods. This excludes customised items that are made to order. Customised orders cannot be exchanged.

The cancellation period ends on the expiry of the period of 14 days beginning with the day after the day on which you received the goods. If you wish to cancel and order under these terms, first contact us and then return your product.

The postage cost of returning goods is the customer’s responsibility. Unless the item is faulty, there will be an additional postage charge to resend the correct item.  We make every effort to ensure that items are shipped in perfect condition. However, if you find any item to be faulty, we will happily replace it.

When returning items, please state clearly your requirements, whether you require exchange goods or refund.

Please don’t hesitate to contact us if you have any questions or concerns via email: sales@totalhorsemanship.co.uk